Passkey is now available as an additional authentication solution.

AirPlus Portal: Secure Access and Authentication Options  

The AirPlus Portal offers several authentication methods to help protect your account. For the best combination of security and convenience, we strongly recommend using a Passkey. This method provides enhanced protection against unauthorized access and reduce the risk of credential theft. 

Learn more about each option below and choose the solution that works best for you.

Login Options for the AirPlus Portal

Email

Password + one-time code (TAN) via email

Security depends heavily on the protection level of the user’s email account

Not recommended by AirPlus

 

Lowest security level

SMS

Password + one time code (TAN) via SMS on the registered mobile phone number

 

 

 

 

 

Medium security level

Authenticator

Password + one-time codes are generated locally with an app on your desktop or mobile phone

Industry standard in banking and financial markets

 

 

High security level

Passkey

Available now

Password-free login

Sign in quickly and securely with your registered device using Face ID or fingerprint authentication

 

 

Highest security level

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Set up Passkey

A passkey lets you sign in using a registered device with your fingerprint or facial recognition. This makes access to the AirPlus Portal faster, easier, and highly secure. Passkeys are built to resist phishing attacks: since no password is shared during sign-in, it cannot be stolen or reused.
Here's how to switch
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Set up Authenticator

An authenticator solution is an app or software that adds an extra layer of protection to your sign-in. It generates one-time security codes, helping to keep your account more secure than authentication via email or SMS. 
 
Here's how to switch

FAQ 

General questions

With two-factor authentication (2FA), your sign-in is protected by two independent verification steps. In addition to your password, you must provide a second factor, such as a verification code, an authenticator solution, or a modern sign-in method like a passkey. This provides an extra layer of security and helps protect your account from unauthorized access.

AirPlus offers different authentication methods: authentication can be done by a passkey, an authenticator solution, SMS or email.

Go to the AirPlus Portal > open the profile menu > click on Login Settings > click on Change Password ​

Go to the AirPlus Portal > open the profile menu > click on Profile Settings > then click on Personal Details > select your preferred communication channel.

The choice of login method is at the discretion of each individual user. It is not technically possible for the Program Manager (PM) to implement this decision company-wide. However, we will consider this as a potential development idea for the future.

Email TAN is currently still available as a login method. However, for security reasons, this option may be adjusted or restricted in the future. If any changes are made, we will inform you in advance about the available alternatives and the recommended secure login methods.

Passkey

In the AirPlus Portal, open the profile menu and select Login Settings > Manage passkeys. You can start the setup there and will be guided step by step through the registration of your passkey. 

More information

Passkeys provide a particularly high level of protection because they cannot be intercepted via email or SMS and cannot be entered on fake websites. This makes logging in not only more secure, but also easier: you confirm access directly on your registered device, for example using your device PIN, fingerprint or face recognition. 

You can find your registered passkeys in the AirPlus Portal under Login Settings > Manage passkeys.

There you can see which password-free login methods are already registered for your account. 

 No. Once a passkey has been set up for your account, you do not need a password or TAN for this login method.

You confirm your login directly on your registered device, for example using your device PIN, fingerprint, face recognition or security key. 

Yes. You can manage your passkeys in the AirPlus Portal at any time. To do so, open the profile menu and select Login Settings > Manage passkeys. There you can delete passkeys you no longer need and add new ones.

Yes. We recommend registering your passkey on at least two devices, such as your company phone and your personal smartphone. This gives you a backup option and ensures that you can continue to access the AirPlus Portal if one device is unavailable, lost, or replaced.

With a passkey, you can sign in quickly and securely using your fingerprint or facial recognition, without needing to remember a password or enter a security code. This makes accessing the AirPlus Portal especially convenient when you're travelling. Compared to email, SMS, or an authenticator app, the sign-in process is faster and more seamless because no separate page or one-time code is required.

Authenticator solution

 We recommend using an authenticator because this method offers a particularly high level of security. The authenticator generates time-limited one-time codes directly on your device, making it less vulnerable to phishing, unauthorized access to messages or message forwarding. This helps protect access to your AirPlus Portal even better while keeping the login process convenient. 

  1. In the AirPlus Portal, click on the arrow next to your name in your top navigation bar (profile menu).
  2. Click on Login Settings
  3. A new window opens: Click on Manage Authenticator
  4. Click on Add Authenticator

A new screen will pop-up, follow the instructions on the screen:

 

  1. If not yet done, please install your Authenticator solutions on your mobile phone OR desktop.
  2. Scan the barcode OR click the link 'unable to scan' underneath it.
  3. Enter the one-time-password provided by your Authenticator.
  4. Submit to finish the setup. 

Yes, you can use also a desktop Authenticator solution.

There are two options available to you.

  • If you have scanning software on your PC, you can scan the QR code to register your Desktop Authenticator.

  • If you cannot scan the code, click on 'Unable to scan' and enter the registration code displayed into your authenticator solution manually.

Yes, you can change your preferred login method at any time.

Go to the Profile Menu > Profile Settings > Personal Details and select your preferred authentication method: email or SMS.

Enter your username and password into the Portal login mask > Open your Authenticator (on your mobile device or desktop) > enter the shown OTP into the Portal login mask > Submit.

You will be granted access immediately after verification.

Please note: If you use an authenticator solution it works automatically for the desktop version of the AirPlus Portal as well as for the Mobile Portal App.​

 

If you no longer have access to the mobile device on which your authenticator is set up, please contact your AirPlus Customer Service. As a precaution, we recommend registering your authenticator on more than one device, for example on your mobile phone and additionally on your computer or another business device.